As we continue to see the number of vaccinations across the country rise and the number of cases dropping, the end of the COVID-19 pandemic is becoming more and more visible. While we aren’t out of the woods quite yet, we are at a point in time where those of us in the HVAC industry can start looking forward to what the HVAC industry will look like post-COVID.
While leadership in the industry is predicting that 2021 and the future of the HVAC industry looks good, that doesn’t mean there won’t be repercussions of the pandemic affecting installers, technicians, and heating and cooling companies in the post-COVID world.
In fact, for the foreseeable future, there will indeed be some major changes to the demands of heating and cooling customers and new challenges that will have a major impact on the way the HVAC industry operates.
For those of you who will soon be completing your heating and cooling certification and training and entering the workforce or those of you interested in beginning your career by enrolling in our training program, here are some important things to think about in the industry going into a post-COVID world.
Air quality control will be a top priority
Since the beginning of the pandemic, prioritizing the air quality and ventilation of commercial and home buildings has been a CDC recommendation for helping reduce the risk of exposure to the virus. That has resulted in a surge of businesses and homes investing in air purification systems and filtration systems with effective results.
As we eventually reach a place in time where the Coronavirus itself becomes a more and more distant memory, the impact that it had on our outlook on safety and protection will linger. As home and business owners continue to prioritize air purification as a means to not only overcome the Coronavirus but also prevent a similar outbreak from occurring again, purchases of this type of equipment and service are on the rise and expected to reach a market of $28.3 billion by 2027.
Consumers are interested, and will continue to be interested, in investing in this equipment for years to come. As an HVAC technician, installer, or business owner, this means a steady stream of service requests will continue to come our way in both residential and commercial spaces. A market that those in the industry need to be ready to take advantage of.
This emphasis on air purification systems means HVAC professionals everywhere need to emphasize training and education about the various systems available, making sure they and their team of technicians are ready to educate and install these systems to best serve the safety and comfort of their customers. Air purification systems now need to become a core pillar in HVAC training.
Focus on safety practices
Masks, gloves, regular hand washing, social distancing, all of these safety measures have become a part of our daily lives. For those in the home service industry, they have been especially important as our jobs take us into the homes of our customers, some complete strangers, who need to feel safe and protected in your presence.
As more and more get access to the vaccine, these social distancing precautions in public spaces will inevitably begin to lax. However, in the comfort and safety of their own home, many customers may still wish for strangers to continue to practice safety. In order to serve the best interest of the customers we serve, even as the number of vaccinations rises, we recommend continuing to practice social distancing and hygienic practices.
You never know when a customer will feel uneasy about the presence of a stranger in the fallout of this pandemic. HVAC technicians should still continue to carry masks, gloves, and hand sanitizers in their vehicles and be respectful of social distancing for the foreseeable future when dealing with customers directly.
Supply and material shortages
The COVID-19 pandemic has been hard on all businesses, but manufacturers were especially hard hit. Plant shutdowns, lay-offs, and difficulties with trade throughout the pandemic have culminated in a large material shortage for important and once abundant materials important to the HVAC industry like copper and plastics used in the manufacturing of HVAC equipment as well as microchips important in the programming of smart home technology.
While experts are hopeful that this shortage we are experiencing will eventually resolve itself, for the foreseeable future it will cause HVAC business owners and customers alike quite a bit of difficulty to navigate.
Material shortages are resulting in longer lead times in manufacturing and delivery equipment. This means a customer’s order for a new air conditioner will take far longer than usual to be fulfilled. As we head into the hottest months of the year, this is going to be quite frustrating for customers.
As professionals in the industry, it will be our responsibility to educate our customers of this shortage, understand its impact, and help them make the best decisions to help navigate it, like encouraging customers to schedule their pre-seasonal inspections and maintenance earlier than they usually might. Doing so will allow them ample time to identify any issues and get their orders in for parts and replacement early.
From material shortages causing delays in your sales process to an urgency and emphasis by buyers to take advantage of air filtration and ventilation systems, there will be a lot of adjustments that need to be made by HVAC professionals to navigate the post-COVID world. However, all of this just means that well-trained and knowledgeable technicians and installers will be in demand more than ever.
Learn more about our schedule of upcoming classes and start your career today.