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The Importance of HVAC Soft Skills

HVAC is an incredibly technical field. Becoming a licensed technician or installer takes extensive training and hands on experience, making the “know-how” of the job and every little in and out of the equipment you work on crucial. You cannot understate the value of technical skills in the HVAC field.

That being said, success in the industry is not entirely dependent on how skilled you are at navigating HVAC equipment. A successful HVAC technician or installer must also be adept at soft skills as well.

Soft skills are skills such as creative thinking, conflict resolution, time management, teamwork, networking, and other social skills that can help you succeed in your career. Basically, the opposite of the technical skills you learn throughout your training at The Training Center of Air Conditioning and Heating.

But, for a technical career like this one, why are these soft skills so important. In short, technical skills will help you do your job; soft skills help you do your job better and open avenues and opportunities for you to excel within your career.

Here are just a few ways that developing soft skills can help your HVAC career.

Represent you and your company proudly

For employers, soft skills are important for one major reason: how you conduct yourself, interact with customers, and what kind of impression you make. See, when you arrive at a customer’s home to perform your inspection, maintenance, or repairs you aren’t just there as yourself, you are there as a representation of your company, who wants you to perform your job effectively, make the customer happy, and leave a good impression. 

A technician that lacks desirable soft skills or social skills isn’t likely to meet those expectations. Say a technician shows up to a customer’s home late, smelling like cigarettes, grumbles a curt greeting before demanding to see the system, before stomping their dirty boots through the customer’s home. This isn’t just a bad impression on yourself, but the company they are there representing.

A technician who has developed their soft skills will be self-aware enough to realize just how important their professionalism and conduct is as their company’s reputation is on the line with every interaction. Your poor performance can have a serious impact on your company.

Become a more desirable technician

An HVAC technician who is well-spoken, communicates well, and exhibits traits like good work ethic, creative thinking, and strong teamwork is going to be much more desirable than the alternative in several different ways. 

The first, and most useful for someone currently going through career training or preparing to begin their training, is obviously landing a job. The technical skills on your resume will obviously be important for getting you an interview, but displaying your soft skills during the interview will help you make the best impression possible and stand out among other candidates.

Once you are on the job, however, being a desirable technician also has its perks. A technician who is charming, well-spoken, and always leaves their customers happy and satisfied can develop a loyal customer base who prefers your services, keeping you busy and well compensated. 

Exhibiting a strong work ethic, initiative, leadership, and teamwork skills can also help put you at the front of the pack for promotions and other advancement opportunities.

Better communicate with customers

Communication is a big deal for those working in the HVAC industry. When you have to have conversations with your customer about what is wrong with their system, what it will take to fix it, and, most painfully, how much it is going to cost, tempers are likely to flare. 

Soft skills in communication, conflict resolution, and empathy play a big role in customer relations. The ability to not lose your head, remain calm, and truly understand their perspective when someone is upset will help you be able to diffuse any high-tempered situations and calm customers.

The issues you encounter will also likely be very technical and beyond the knowledge of the average customer. Communication skills can help you better breakdown and explain the problem in a way that doesn’t make you sound superior or condescending, while being reassuring and comforting to customers.

How to develop your HVAC soft skills

Learning technical skills is easy enough. They can be learned through classes and hands-on learning, like the one here at The Training Center of Air Conditioning and Heating. Soft skills, however, aren’t so straightforward.

While learning soft skills is an important aspect of the HVAC industry, they aren’t always taught in the classroom. Instead, they are developed in the world outside the classroom. If you want to strive to be a better professional, getting real-world experience interacting with employers, customers, and coworkers is the best resource. Always open yourself up to feedback from others, actively listen to what they have to say, and think of how their feedback can be applied to your work habits. You can also research different courses, classes, or reading material outside of your HVAC classroom that can help you solidify these skills as well.

Looking for a place in the Houston area to hone the technical HVAC skills you will need alongside the HVAC soft skills you require? Classes are in session at The Training Center of Air Conditioning and Heating. Call 281.580.4239 to learn more or reserve your spot online today.