Your HVAC contractor’s job consists of more than just repairing your HVAC system. Ultimately, they should be able to help with, or at least identify, other significant problems that could be contributing to high energy bills or an uncomfortable home climate. Keep an eye out for these common signs of a bad HVAC contractor–it may be time to hire someone else.
Most HVAC contractors are honest, hard-working people who just want to make your home as comfortable for you as possible. However, on rare occasions, you’ll find yourself dealing with a less than ideal repair person. If any of these red flags seem familiar, it may be time to hire an alternative:
- Poor ventilation even after repairs
- Skipping measurements
- Poor customer service
- Ignoring the root issue
1) Poor Ventilation Even After Repairs
Part of an HVAC contractor’s job is checking your home’s air ventilation for any potential problems. If you notice that airflow seems nearly nonexistent even after a repair job, it’s probably time to call the contractor back.
Keep in mind that this is a common mistake and not necessarily a red flag on its own. However, if you notice the same problem happening repeatedly from the same contractor, chances are they’re cutting corners on more than just this one area.
2) Skipping Measurements
A good contractor will always measure your home and air conditioning units very precisely to help in their work. If your contractor claims to be able to estimate based on appearances or a similar floor plan, they’re either being careless at best or lazy at worst. Always ask them to measure everything essential to their job before beginning work.
3) Poor Customer Service
At the end of the day, you are buying a service from your contractor. Excellent customer service skills on their part are essential to retaining you as a client. If your HVAC contractor refuses to treat you with the respect you and your home deserve, it may be time to find someone else.
4) Ignoring the Root Issue
If you come down with the flu, chances are you’ll go for extra-strength flu medicine rather than just a pain reliever like ibuprofen. While one attacks the root cause and sickness, the other only deals with one symptom. Likewise, several small HVAC issues are likely connected by an underlying problem. Your HVAC contractor should be able to assess the list of problems and find the ultimate issue to be fixed. Rather than dealing with the symptoms one at a time, start resolving the problem for real by working on the underlying issue.
Pro Tip: A good HVAC contractor knows exactly where to look to find the root cause of your problem. If your contractor seems more focused on just providing a temporary fix, it’s time to find someone else.
Finding a Trustworthy HVAC Contractor
Fortunately, most homeowners’ experiences with HVAC contractors are excellent. You’ll rarely have to worry about these problems. However, if you do notice some bad signs showing up, keep in mind that the contractor is working on your home. If your original choice repeatedly shows signs of a bad HVAC contractor and you are having doubts about them, consider looking elsewhere to ensure you get the experience and service you’re looking for.
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Professional conduct and ethics sound at first like something we all know and don’t need to be told. In regards to the way we treat ourselves and fellow HVAC contractors, this is probably true. However, the definition of professional conduct and ethics needs to expand to include our treatment of customers, employers, and employees as well.
Ethical standards of treatment should apply to everyone in the HVAC industry. Potential customers and employers particularly deserve a professional contractor. While there are no established ethics and code of conduct for HVAC contractors, there are a few universal ethical principles that most people will appreciate seeing. Let’s take a closer look at what those principles are.
Helping Customers vs. Upselling
Any time money is involved, the greed factor comes to play, and with greed comes deception and dirty tricks. This is in no way exclusive to any one group.
For example, let’s say you go to work for a company that pays you a fair wage and you give them a fair day’s work for that wage. There is no reason for you to earn anything except the amount you agreed to work for. At the end of the week, you’re happy with your paycheck, your boss is happy with your work, and the customer is happy with the services you provided. This type of win-win-win situation is fairly common with many business models. However, if the business owner is only interested in sales and offers a high commission only if you sell new systems, customers are at your mercy because they truly have no idea of their options. Unfortunately, businesses focused more on selling new systems than helping people pay about triple what a truly honest business would. This is when greed sets in and businesses forget how to help customers and just sell HVAC systems. This dishonest business practice is far too common.
Pro Tip: Customers just want to make an informed decision without pressure and upselling from you as the contractor. Answer their questions honestly and help them find the best choice for their homes.
Ethical Behavior for an HVAC Contractor
Be honest with the customers and give them all the options. It’s not our job to decide what is best for them, and it’s certainly not ethical to hide options from them.
The same thing comes to being professional in our dealings with one another in the trade. HVAC techs should never feel above performing an installation, for instance. It’s all part of the job.
Red Flags to Watch For
If you notice these red flags after leaving an HVAC training program, take them as a sign of which companies to avoid:
- No recovery or vacuum pumps and equipment on the trucks
- No brazing with nitrogen flushing
- Selling used refrigerant
Practices like these are why it’s so important for us as HVAC contractors to self-police our trade. These shoddy companies either need to get in compliance or out of business.
Maintaining a High Standard
Professional conduct for an HVAC contractor goes beyond simple customer service and courtesy. You must also understand exactly what your client wants and provide it, rather than trying to create more work and thus more profit for yourself. After all, a happy customer can easily become a repeat customer through ethical treatment.
Join the conversation to learn more about professional conduct and ethics for HVAC contractors.