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Customer Service Skills for HVAC Technicians

Customer Service Skills for HVAC Technicians

Customer Service Skills for HVAC Technicians

Any job where you’ll be interacting with customers regularly requires excellent customer service skills. Considering the nature of an HVAC career, where you regularly enter your clients’ homes to examine their AC units and discuss plans for repairs, customer service is more than required to be successful. 

As an HVAC technician, you’ll spend a good part of your workday talking to customers. Good customer service skills are absolutely essential to maintain strong relationships with your clients and build your long-term career. Let’s look at just a few customer service skills to develop for a future career in the HVAC field.

HVAC technicians use customer service skills as often as retail employees, if not more. Learn the most crucial skills for an HVAC technician here! Click To Tweet

Respect the Clients’ Home

The majority of jobs you’ll be working on will be in someone’s house or apartment. Though it’s a more relaxed environment than an office, remember that you’re a guest in their home. Ask the homeowners’ permission before sitting on any furniture, using their bathroom, etc. Make as little of a mess as possible and clean everything up before you leave. Your ultimate goal should be to make it appear that, except for the now-working air conditioning unit, there’s no evidence you were ever there.

Pro Tip: If you’re replacing a faulty unit, ask the homeowner what they’d like done with the old one. Some don’t mind if it sits in the yard before being hauled off, but some prefer to conceal it in the meantime.

Develop Courteous Communication Skills

How well do you communicate? Coming across as too rigid will make your customers wonder if you’re upset while being too friendly could make clients uncomfortable. Your job is to find the perfect balance. Professional speech and behavior is sure to spark confidence in your clients.

There are times, however, when you can and should be understanding. Remember, no client plans for an expensive repair such as a faulty air conditioning system. While your ultimate job is to analyze and fix the problem, you should also offer empathy to the customer as they plan to handle this issue. Work with them as best you can to fix their ventilation systems quickly and to their satisfaction.

Present a Professional Image

You might have the best empathy and communication skills in the world, but if you show up to a job in filthy clothes and leave trash around the house as you work, your customers will lose faith in you rather quickly. A huge part of customer service is presenting a professional image. Along with the professional behavior required for your job, make sure your work clothes and vehicle send the same message. Most of all, remember that actions speak louder than words. Even with professional behavior to back you up, your client is not likely to call you back or recommend you if they have to clean up a mess once you’re gone.

Developing Great Customer Service Skills

When dealing with a professional, such as an HVAC technician, clients expect a professional attitude and a regard for the customer. As an HVAC worker, demonstrating excellent customer service to your clients will leave an excellent impression on them and encourage them to call you again the next time their air conditioning breaks down. Your investment in bettering your professional image could earn you new customers and repeat jobs!

Join the conversation to learn more about great customer service in the HVAC world.

Career Expectations for HVAC Technicians

Career Expectations for HVAC Technicians

In a culture that emphasizes college and a degree as the ultimate good, trade school education and blue-collar jobs get far less attention. But the truth is that a trade school education can provide just as excellent job opportunities as any form of education. By staying informed about less conventional job routes, such as HVAC careers, people entering the workforce can make a better decision about which form of education and work to pursue.

HVAC careers can be just as rewarding and interesting as any other form of work. Keep reading to see what you can expect from starting a career in the HVAC industry. Click To Tweet

What to Expect from an HVAC Job

By its nature, an HVAC job doesn’t offer the same daily repetition that a more conventional job would. However, there are still several consistent things you can expect from beginning your new career in this industry. The most common include:

  1. Job security
  2. New challenges
  3. Varied work environments
  4. Regular customer interaction

1) Job Security

The vast majority of Americans have air conditioning and/or heating units in their homes. Particularly in Texas, those units get plenty of use. At any given point, hundreds of people will need repairs or maintenance on their HVAC systems. Even if the exact work and timing vary throughout the year, you can be confident knowing you’ll always have a steady source of work!

2) New Challenges

Each job will bring with it new challenges and new learning opportunities for you. Not only will your clients be happy when you get their cooling systems working again, but you’ll also be satisfied knowing you completed a task and did a good job. The problem-solving nature of an HVAC job lends itself to variety and high job satisfaction.

3) Varied Work Environments

For the most part, you’ll rarely spend two days working in the same workspace! Every day you’ll be somewhere new, meeting a new person, and working on a new HVAC system. This appeals to anyone who prefers a little variety in their life. You can always count on a new environment for your workday.

4) Regular Customer Interaction

HVAC jobs also include a hefty amount of customer interaction. You’ll talk to clients or potential clients pretty much every day as you work on jobs or schedule future work. In addition to the inherent variability of an HVAC job, you’ll also find yourself handling a variety of different people every day.

Pro Tip: Even if you’re working alone, customer service skills are critical to your success in the HVAC field. Make sure you know how to properly treat your clients!

HVAC: An Appealing Career Choice

The HVAC industry appeals to people who crave new challenges every day, varied work environments, and regular interactions with clients. You can rest assured that you’ll stay busy for a long time while enjoying no two identical workdays in your new HVAC career.

Join the conversation to see why others chose the HVAC route and see if the choice appeals to you.

How to Select a Reliable HVAC Contractor in Houston

How to Select a Reliable HVAC Contractor in Houston

Time for an AC or heating repair? Of course, you’ll want a contractor you can trust to repair your units and get your home climate-controlled again. But in a city like Houston, AC repair contractors are on every street corner. How can you find a reliable HVAC service?

For a system as important as your home’s heating or cooling mechanics, you’ll want a trustworthy HVAC service. Fortunately, with a little work, you can narrow down on the best choice for your situation. Keep a few critical factors in mind as you look for an HVAC technician.

This summer, make sure to stick with an HVAC technician you can trust to keep your AC working! Click To Tweet

Listen to Other People’s Recommendations

Did a friend or neighbor recently have similar work done in their house? What contractor did they use, and what was their experience like? Ask around for advice. Additionally, don’t be afraid to consider input from less familiar sources, like a contractor’s reviews or testimonials. Get as much feedback as possible before making your decision.

Check Out the Contractor’s Website

A professional HVAC technician will have a helpful website with licenses, affiliations, services, and more on full display. A detailed look at their website will give you an idea of who you’ll be dealing with and any potential problems. If you don’t notice an up-to-date license available for viewing online, try a different contractor. Don’t get scammed!

Pro Tip: Trustworthy HVAC contractors can produce licenses and credentials if you ask for them. If you don’t see them online, ask before you assume the worst.

Shop Around

It’s rarely a good idea to hire the first contractor you find. Talk to several and get estimates from each one. With some time and effort, you can find a technician who will give you the best balance of price, customer service, and repair quality.

Make Sure They Examine Your Unit

If a contractor offers you a work estimate without even looking at your AC unit, even if you can describe the problem, cross them off your list. Any professional HVAC technician should know to perform a complete check before estimating repairs and cost. If they’re willing to cut corners on estimating the price, they’re likely to do a poor job on the repair itself. Save yourself a headache and find a better contractor.

Find the Best HVAC Contractor in Houston

The first technician you meet may not be the one you hire in the end. Like any type of comparison shopping, finding a professional HVAC repair service takes time and effort. But the final result will be worth all the work. Get ready to have your air conditioning units working again!

Still have questions about where to find a helpful contractor? Join the conversation to see the choices others made for their own Houston homes.

The Average Workday of an HVAC Technician

The Average Workday of an HVAC Technician

Although some may think a career in the air conditioning and heating industry would be mundane, the opposite is true. The job brings challenges, triumphs, and each day is truly different. So what does the average workday of an HVAC technician look like? Let’s break it down.

The average workday of an HVAC technician includes facing hardships, yet overcoming them through strategy and skill. You can expect to perform daily unit inspections, repairs, and tests for either commercial or residential customers. Safety is also a top concern in the HVAC field and you will encounter harsh weather conditions, but at the end of the day, you find fulfillment in helping others and finding a solution to a problem.

Thinking about a career in the air conditioning and heating field? Here’s what you can expect on a typical work day as an HVAC technician. Click To Tweet

Inspect, Repair, Test

An average workday of an HVAC technician includes inspecting AC and heating systems for proper functioning. If and when a problem is found, you have to know how to accurately follow procedures to fix the issue at hand. If you are working residential, you will also need to communicate with the homeowner about the issue in easy-to-understand terms while giving costs up front and laying all of their options on the table.

Once your repair is complete, your job is not done. You have to test the system to ensure it’s now running properly and record your findings along with any part replacements in a project management system.

Safety at the Forefront  

From simple everyday tasks to more complex repairs, safety is always the first thing in mind for an HVAC technician. Equipment like gloves, safety glasses, and respirators can help you stay safe on the job while still performing the required task. You must stay detail-oriented and you can’t cut corners as it could cause you or a fellow team member an injury.

Skill-Oriented

The skills you learn in an HVAC Training Program is invaluable. As a technician, you will use those same methods and strategies every single day. If you aren’t installing a new system, you will be fixing a broken one so take your classes seriously and invest in a school that offers hands-on HVAC training.

The Chris Walters Method can get you certified as an HVAC technician in just 14 weeks! Check out our class schedule to start your education.

Rough Working Conditions

As an HVAC technician, you will be exposed to varying degrees of working conditions including extreme heat. This is even more prevalent in Houston where summers can get well into the triple digits. You may also have to get on rooftops to fix a problem, which opens you to experience whatever the current weather conditions are whether cold, hot, or rainy.

Bringing Comfort to Others   

Whether you work in commercial or residential HVAC, at the end of the day, you can find reassurance knowing you have brought comfort and happiness to other people. Especially with Houston’s hot summers, fixing someone’s AC unit will give you a big sense of satisfaction.

A Rewarding Career as an HVAC Technician

As you can see, the average workday of an HVAC technician is challenging yet rewarding at the same time. It’s the perfect career if you want to work with your hands, have a knack for fixing things, and like to strategize the best solutions for repairing a machine.

Have a question about life as an HVAC tech? Join the conversation.

How to Prepare for an HVAC Career

How to Prepare for an HVAC Career

Considering a career in ventilation, air conditioning, and heating? It’s a great career option for high school graduates who are looking to start a rewarding career that can last a lifetime. There are some steps you’ll need to take in order to plan your HVAC career. Fortunately, the classes and training that you’ll need can be attained in just fourteen short weeks.

Starting your career in HVAC will require the proper training, certifications, and experience. Once you’ve got these things planned out and under your belt, you’ll have the job security you’ve been wanting. Here’s everything you need to become a professional HVAC installer.

Ready to pursue a career in #HVAC but don’t know how to start? Here’s a guide on how to properly prepare. Click To Tweet

Education and Training

HVAC training requires entry-level education, such as a high school diploma or equivalent. The courses involve hands-on training and different classes tailored to specific lines of work in the HVAC field. An HVAC training school will train you properly for the work you will find after graduation. It’s good to work closely with an HVAC professional who will utilize your strengths and weaknesses to get you where you need to go.

Apprenticeships and Experience

Getting hands-on experience through HVAC classes will help you greatly before starting your career. Employers look for reputable experience and training when hiring HVAC technicians. It’s best to search for apprenticeship programs to delve into so you can get a head start in the HVAC industry. You’ll need to know the types of jobs you’ll receive and the equipment you’ll be working with.

Pro Tip: Getting hands-on training and working with the HVAC equipment as much as possible will be of greater use than classroom lectures alone. We offer real-world experience for all of our students.

Licenses and Certifications

You won’t be taking service calls to install and repair A/C units until you’re certified. Your training program will require exams to pass in order to be ready for certification. There are also multiple types of licenses and certifications for your career in the HVAC field. It may be worth looking into other licenses to obtain such as EPA 608 and NATE. Learn what certifications work best for you and the career that you are aiming for in the HVAC field.

A Jump Start on Your Career

Taking the first steps toward your HVAC career will greatly improve your job outlook. HVAC companies are always looking for service technicians to get started in the field. Get the training you need, obtain the certifications required, and start building up your experience in the HVAC field today.

Need more details on taking the first steps toward your HVAC career? Join the conversation to learn more about our courses and financing options.  

What’s the Job Outlook for HVAC Technicians?

What’s the Job Outlook for HVAC Technicians?

The HVAC industry may be appealing to you if you’ve just graduated from high school and want to find a technical career, or if you tried college and realized it’s not for you. You can become an HVAC professional in as little as fourteen weeks. Are you thinking about a rewarding career in heating, ventilation, and air conditioning, but unsure of the demand? Here’s what you need to know about the occupational outlook for the HVAC field.

How big is the demand for HVAC technicians? It’s bigger than you may realize! Take a look. Click To Tweet                       

HVAC techs are in fact in high demand. As older HVAC mechanics are retiring, they’re looking for fresh new grads to fill their shoes. The industry is offering compelling job opportunities for young adults. Keep reading to learn about the anticipated job growth for HVAC mechanics and installers in the coming years.

HVAC Job Requirements

HVAC systems control the heating, cooling, and air quality in residential homes and buildings. HVAC technicians install and improve cooling systems. Technicians work on improving the efficiency and operation of these highly technical systems. Many techs today are highly connected with computers, smartphones, and software to maintain and improve HVAC system operations.

Pro Tip: HVAC techs are expected to have great customer service skills so that they can effectively communicate with clients.   

Projected Job Growth

According to the Occupational Outlook Handbook, the employment rate is expected to grow at least 15 percent in the next five to ten years. As more residential homes and commercial buildings are being built, more professionally trained HVAC technicians are needed to install and maintain the HVAC systems. Furthermore, older, experienced technicians are reaching the age of retirement and are looking for fresh, bright-eyed HVAC graduates to train and mold to become the best technicians yet!

The Need for Energy Efficiency in HVAC Systems

As climate change continues to threaten our eco-system, energy efficiency in HVAC systems is needed more than ever. Strides are being made in the industry, but there’s always room for new, innovative ideas. If you strive in technical environments where your ideas will be appreciated and accepted, consider becoming an HVAC tech.

A Growing Job Field

Being comfortable indoors is no longer a want, it has become a need. Could you imagine coming home after working all day in the sun to an even hotter house because your HVAC system has failed? Many people have certain medical issues that depend on quality airflow. This is why HVAC technicians will continue to be in high demand for the next decade.

Would you like to learn more about becoming a licensed HVAC technician? Join the conversation to speak with our team of HVAC experts and find out how to hold your spot in the next 14-week session!