Your HVAC contractor’s job consists of more than just repairing your HVAC system. Ultimately, they should be able to help with, or at least identify, other significant problems that could be contributing to high energy bills or an uncomfortable home climate. Keep an eye out for these common signs of a bad HVAC contractor–it may be time to hire someone else.
Most HVAC contractors are honest, hard-working people who just want to make your home as comfortable for you as possible. However, on rare occasions, you’ll find yourself dealing with a less than ideal repair person. If any of these red flags seem familiar, it may be time to hire an alternative:
- Poor ventilation even after repairs
- Skipping measurements
- Poor customer service
- Ignoring the root issue
1) Poor Ventilation Even After Repairs
Part of an HVAC contractor’s job is checking your home’s air ventilation for any potential problems. If you notice that airflow seems nearly nonexistent even after a repair job, it’s probably time to call the contractor back.
Keep in mind that this is a common mistake and not necessarily a red flag on its own. However, if you notice the same problem happening repeatedly from the same contractor, chances are they’re cutting corners on more than just this one area.
2) Skipping Measurements
A good contractor will always measure your home and air conditioning units very precisely to help in their work. If your contractor claims to be able to estimate based on appearances or a similar floor plan, they’re either being careless at best or lazy at worst. Always ask them to measure everything essential to their job before beginning work.
3) Poor Customer Service
At the end of the day, you are buying a service from your contractor. Excellent customer service skills on their part are essential to retaining you as a client. If your HVAC contractor refuses to treat you with the respect you and your home deserve, it may be time to find someone else.
4) Ignoring the Root Issue
If you come down with the flu, chances are you’ll go for extra-strength flu medicine rather than just a pain reliever like ibuprofen. While one attacks the root cause and sickness, the other only deals with one symptom. Likewise, several small HVAC issues are likely connected by an underlying problem. Your HVAC contractor should be able to assess the list of problems and find the ultimate issue to be fixed. Rather than dealing with the symptoms one at a time, start resolving the problem for real by working on the underlying issue.
Pro Tip: A good HVAC contractor knows exactly where to look to find the root cause of your problem. If your contractor seems more focused on just providing a temporary fix, it’s time to find someone else.
Finding a Trustworthy HVAC Contractor
Fortunately, most homeowners’ experiences with HVAC contractors are excellent. You’ll rarely have to worry about these problems. However, if you do notice some bad signs showing up, keep in mind that the contractor is working on your home. If your original choice repeatedly shows signs of a bad HVAC contractor and you are having doubts about them, consider looking elsewhere to ensure you get the experience and service you’re looking for.
Connect with us to learn more about finding a contractor you can trust.
Customers have high standards for anyone they choose to hire for HVAC work. After all, few people would debate that a well-maintained ventilation system is essential for comfortable living in a hot city like Houston. Fortunately, there are a few things you can do to prove that you’re worth your clients’ trust.
Signs of a Good HVAC Contractor
Just as clients look for potential red flags when searching for someone to hire, they also look for “green flags”–in other words, good signs about a potential hire. By doing your best to know and display those green flags, you can earn yourself more loyal customers! Here are a few of these good signs:
- Fully in compliance with applicable laws
- State-of-the-art HVAC units and equipment
- Quality work and service
- Written warranty
- Emergency services
- Excellent testimonials
1) Fully in Compliance with Applicable Laws
Most states require extensive licensing for anyone working in the HVAC field or handling coolants in their work. In addition to providing proof of a license, make sure you’re familiar with the EPA’s standards for indoor air quality and can demonstrate your adherence to them in your work. Your clients will be glad to know they can trust you to comply with legal requirements and maintain a high standard in your work.
2) State-of-the-Art HVAC Units and Equipment
Clients want the best for their home HVAC systems, even if that means the units they end up purchasing are expensive. A quality air conditioning or heating unit will last a long time, require few repairs, and save the homeowner money on their energy bills. Are you able to offer these exceptional units to your clients? Do you know how to work on them with excellent results?
Pro Tip: Take the time to evaluate your tool collection as well. Does anything need replacing? The quality of your work is directly related to the quality of your tools.
3) Quality Work and Service
Anyone with excellent customer service skills but no knowledge of an HVAC system makes a poor air conditioning technician. Likewise, you can have extensive knowledge of how home ventilation systems work, but without customer service skills, you may not be rehired. Learn to strike the proper balance of excellent work and approachability to best appeal to a wide range of clients.
4) Written Warranty
Even if the HVAC hardware and parts come with a written warranty, what about the work you do on them? Clients will generally feel far more comfortable knowing that hardware and labor alike is backed by a guarantee in writing. Make sure you can provide this for your customers, whether on your own or through your HVAC employer.
5) Emergency Services
A home’s heating and cooling systems are essential to homeowners’ comfort. If the AC stops working in the middle of a hot Houston summer, the HVAC technician had better be available to come and fix it immediately! Offering 24/7 emergency heating and air conditioning services will go a long way toward keeping and retaining clients.
6) Excellent Testimonials
Finally, customers still love seeing good ratings and glowing customer reviews. Make sure to request good reviews from satisfied customers, and reach out to try solving any problems mentioned in negative reviews. The more positive stories you have to share, the better your chances at gaining new customers will be!
Earn Clients Through Quality Services
Ultimately, clients look for a candidate that can provide both quality HVAC work and excellent customer service. If you can show that you are able to provide both, not only will potential new clients seek you out, but your previous clients will also be likely to hire you a second time for future work. Hard work and good service will pay off!
Connect with us to learn more about marketing yourself as an HVAC contractor.
If you have been in the HVAC industry for any time at all, you are aware of the massive technician shortage. If you have been in it for decades like many experts have, you are aware this shortage is nothing new. Waiting for this problem to solve itself has not worked in the past and will still not be effective today.
Conventional job search methods, whether newspaper ads or online job postings, are not nearly as effective as they once were in a technical industry. In recent years, more modern methods such as training schools have shown much more promise in creating skilled, dedicated workers. Let’s take a look at what the facts show.
Unreliable Recruitment Methods
Most contractors have tried everything to find technicians, from the newspaper ads of a few years ago to the online job postings of today. The result is usually the same. Either these calls for workers get no responses or attract poor workers who can’t perform. Since good technicians usually don’t have any problem finding a job, they spend far less time searching and thus rarely see these postings. This leaves a contractor in a bad place when trying to grow a business or just keep it running through normal attrition.
At times, a desperate contractor will poach technicians from another business with the promise of additional pay. For instance, some HVAC technicians will find business cards on their service trucks that say, in a nutshell, “I will pay you more than you currently make–call me!” While this method is common, this just breeds service techs that jump companies for additional pay rather than the overall value of that company. If this is your business’s chosen method, don’t expect loyalty from a tech that jumped just for a few dollars. There is a better way.
Get More HVAC Technicians Quickly
Training your own employees is the solution. Who do you know that could be a great technician if they only had proper training? Find a training school that really does teach what is needed. This fast, efficient method of education can give you a quick return on your investment.
Pro Tip: Find a training facility that can balance time commitments with excellent results. HVAC skills may not need years to teach, but can’t be learned overnight either.
Questions to Ask a Potential Training Center
Finding the right tech school requires asking just a few questions until you find one that checks all your boxes.
Questions should include:
- How much of the class is hands-on?
- How many hours will they practice Brazing?
- Will they get to actually build up complete systems?
- How many different refrigerants will they get to recover and charge?
- Is there a hands-on final exam covering the entire learning experience?
- Will they get to remove motors, blowers, fans, and blades from working systems?
- Will they get to do lots of performance testing with superheat and subcooling methods?
- Will they learn how to use a ductulator?
- Was the program taken from a book or custom made based on years of experience?
- Finally, what is the cost and how long does it take to complete?
Be Part of the Solution
If you come to the realization that getting trained technicians will never happen if you do not become part of the solution you will never see a solution to your technician shortage. Invest in your company’s future by investing in training your own hires and you will never have a technician shortage.
Connect with us to learn more about the classes we offer and our students’ ultimate success rates in the HVAC field.
Any job where you’ll be interacting with customers regularly requires excellent customer service skills. Considering the nature of an HVAC career, where you regularly enter your clients’ homes to examine their AC units and discuss plans for repairs, customer service is more than required to be successful.
As an HVAC technician, you’ll spend a good part of your workday talking to customers. Good customer service skills are absolutely essential to maintain strong relationships with your clients and build your long-term career. Let’s look at just a few customer service skills to develop for a future career in the HVAC field.
Respect the Clients’ Home
The majority of jobs you’ll be working on will be in someone’s house or apartment. Though it’s a more relaxed environment than an office, remember that you’re a guest in their home. Ask the homeowners’ permission before sitting on any furniture, using their bathroom, etc. Make as little of a mess as possible and clean everything up before you leave. Your ultimate goal should be to make it appear that, except for the now-working air conditioning unit, there’s no evidence you were ever there.
Pro Tip: If you’re replacing a faulty unit, ask the homeowner what they’d like done with the old one. Some don’t mind if it sits in the yard before being hauled off, but some prefer to conceal it in the meantime.
Develop Courteous Communication Skills
How well do you communicate? Coming across as too rigid will make your customers wonder if you’re upset while being too friendly could make clients uncomfortable. Your job is to find the perfect balance. Professional speech and behavior is sure to spark confidence in your clients.
There are times, however, when you can and should be understanding. Remember, no client plans for an expensive repair such as a faulty air conditioning system. While your ultimate job is to analyze and fix the problem, you should also offer empathy to the customer as they plan to handle this issue. Work with them as best you can to fix their ventilation systems quickly and to their satisfaction.
Present a Professional Image
You might have the best empathy and communication skills in the world, but if you show up to a job in filthy clothes and leave trash around the house as you work, your customers will lose faith in you rather quickly. A huge part of customer service is presenting a professional image. Along with the professional behavior required for your job, make sure your work clothes and vehicle send the same message. Most of all, remember that actions speak louder than words. Even with professional behavior to back you up, your client is not likely to call you back or recommend you if they have to clean up a mess once you’re gone.
Developing Great Customer Service Skills
When dealing with a professional, such as an HVAC technician, clients expect a professional attitude and a regard for the customer. As an HVAC worker, demonstrating excellent customer service to your clients will leave an excellent impression on them and encourage them to call you again the next time their air conditioning breaks down. Your investment in bettering your professional image could earn you new customers and repeat jobs!
Join the conversation to learn more about great customer service in the HVAC world.
In a culture that emphasizes college and a degree as the ultimate good, trade school education and blue-collar jobs get far less attention. But the truth is that a trade school education can provide just as excellent job opportunities as any form of education. By staying informed about less conventional job routes, such as HVAC careers, people entering the workforce can make a better decision about which form of education and work to pursue.
What to Expect from an HVAC Job
By its nature, an HVAC job doesn’t offer the same daily repetition that a more conventional job would. However, there are still several consistent things you can expect from beginning your new career in this industry. The most common include:
- Job security
- New challenges
- Varied work environments
- Regular customer interaction
1) Job Security
The vast majority of Americans have air conditioning and/or heating units in their homes. Particularly in Texas, those units get plenty of use. At any given point, hundreds of people will need repairs or maintenance on their HVAC systems. Even if the exact work and timing vary throughout the year, you can be confident knowing you’ll always have a steady source of work!
2) New Challenges
Each job will bring with it new challenges and new learning opportunities for you. Not only will your clients be happy when you get their cooling systems working again, but you’ll also be satisfied knowing you completed a task and did a good job. The problem-solving nature of an HVAC job lends itself to variety and high job satisfaction.
3) Varied Work Environments
For the most part, you’ll rarely spend two days working in the same workspace! Every day you’ll be somewhere new, meeting a new person, and working on a new HVAC system. This appeals to anyone who prefers a little variety in their life. You can always count on a new environment for your workday.
4) Regular Customer Interaction
HVAC jobs also include a hefty amount of customer interaction. You’ll talk to clients or potential clients pretty much every day as you work on jobs or schedule future work. In addition to the inherent variability of an HVAC job, you’ll also find yourself handling a variety of different people every day.
Pro Tip: Even if you’re working alone, customer service skills are critical to your success in the HVAC field. Make sure you know how to properly treat your clients!
HVAC: An Appealing Career Choice
The HVAC industry appeals to people who crave new challenges every day, varied work environments, and regular interactions with clients. You can rest assured that you’ll stay busy for a long time while enjoying no two identical workdays in your new HVAC career.
Join the conversation to see why others chose the HVAC route and see if the choice appeals to you.
Time for an AC or heating repair? Of course, you’ll want a contractor you can trust to repair your units and get your home climate-controlled again. But in a city like Houston, AC repair contractors are on every street corner. How can you find a reliable HVAC service?
For a system as important as your home’s heating or cooling mechanics, you’ll want a trustworthy HVAC service. Fortunately, with a little work, you can narrow down on the best choice for your situation. Keep a few critical factors in mind as you look for an HVAC technician.
Listen to Other People’s Recommendations
Did a friend or neighbor recently have similar work done in their house? What contractor did they use, and what was their experience like? Ask around for advice. Additionally, don’t be afraid to consider input from less familiar sources, like a contractor’s reviews or testimonials. Get as much feedback as possible before making your decision.
Check Out the Contractor’s Website
A professional HVAC technician will have a helpful website with licenses, affiliations, services, and more on full display. A detailed look at their website will give you an idea of who you’ll be dealing with and any potential problems. If you don’t notice an up-to-date license available for viewing online, try a different contractor. Don’t get scammed!
Pro Tip: Trustworthy HVAC contractors can produce licenses and credentials if you ask for them. If you don’t see them online, ask before you assume the worst.
It’s rarely a good idea to hire the first contractor you find. Talk to several and get estimates from each one. With some time and effort, you can find a technician who will give you the best balance of price, customer service, and repair quality.
Make Sure They Examine Your Unit
If a contractor offers you a work estimate without even looking at your AC unit, even if you can describe the problem, cross them off your list. Any professional HVAC technician should know to perform a complete check before estimating repairs and cost. If they’re willing to cut corners on estimating the price, they’re likely to do a poor job on the repair itself. Save yourself a headache and find a better contractor.
Find the Best HVAC Contractor in Houston
The first technician you meet may not be the one you hire in the end. Like any type of comparison shopping, finding a professional HVAC repair service takes time and effort. But the final result will be worth all the work. Get ready to have your air conditioning units working again!
Still have questions about where to find a helpful contractor? Join the conversation to see the choices others made for their own Houston homes.