In the heating and cooling business, technical know-how is obviously key to doing your job. However, succeeding in your job often requires other skills, which we have talked about extensively in the past, like communication and teamwork.
However, these skills don’t exclusively translate to working with customers and fellow service technicians and installers within your company. Devoting your skills and time to working with those outside of your HVAC company can have some fantastic benefits.
What are we talking about exactly? We are talking about the benefits of building relationships with other home services companies in your area.
Even though home service companies like plumbers, electricians, flooring, landscaping, construction contractors, and concrete companies may provide a very different kind of service from your company, at the end of the day you have a common goal: provide homeowners with a valuable service that helps improve their lives and home.
Besides just being a good home service neighbor, having good connections and relationships with the various home service companies in your area opens the door for many benefits and opportunities. Here are some of the perks and why this is sometimes an overlooked opportunity for new HVAC professionals.
Find a trusted partner
Even though you provide very different services, the home service companies are destined to cross paths at some point in time on a single job. Maybe a situation will occur in which you run into an electrical issue during a routine installation that requires an electrician to run new electrical.
In this situation, the customer will be looking to you for advice and where to turn next. If you have done your networking and built relationships with different companies, you will undoubtedly have someone in mind you can refer them to right away that you know will get them taken care of and do the job right.
Having trusted partners to turn to when customers need a referral allows you to go above and beyond for a customer and help you establish even more value in their eyes than before. A customer that feels taken care of and is happy will be more likely to come back to you in the future or refer customers to you in turn.
In the home service industry, home service referrals are fortunately a two-way street. If you have done your due diligence in establishing relationships with these kinds of companies, there may become a day in which the script of the scenario we talked about before becomes flipped.
Say a building contractor working with a customer on building their dream home eventually reaches the point that they need ductwork installed or their HVAC system installed. With so many options for heating and cooling companies to turn to in the area, what would cause them to recommend you?
Establishing a rapport and demonstrating your value as a trusted company with your home service colleagues will help establish you as their “go-to” when they need to make a recommendation. Just like you want to give your customers the best treatment, so do they, and referring them to a company like yours will do that.
On the business side, having strong relationships with other home service providers creates some very unique marketing and other business opportunities. One such opportunity may be as simple as them allowing you to leave advertisements in the form of business cards, flyers, or pamphlets around their office for their customers to see and take when they come in for a visit.
If you and another business can come to an agreement, you might also be able to establish referral bonuses for any customers that they might send your way. This could be in the form of payment to the other company as thanks for them sending work your way, or it could be a reward for the customer themselves, offering them a small cash or gift card bonus when they drop your home service referrals partner’s name.
It may seem like a minor thing, taking the time to build relationships with the companies in your area, but doing so can have very monetary and reputational benefits for you and the heating and cooling company you work for.
So, take the time to pick up the phone, visit their office, or put together an event and introduce yourself to those around you. Chances are, they will understand the value of your home service referrals relationship and be excited to take part in it as well.
As we continue to see the number of vaccinations across the country rise and the number of cases dropping, the end of the COVID-19 pandemic is becoming more and more visible. While we aren’t out of the woods quite yet, we are at a point in time where those of us in the HVAC industry can start looking forward to what the HVAC industry will look like post-COVID.
While leadership in the industry is predicting that 2021 and the future of the HVAC industry looks good, that doesn’t mean there won’t be repercussions of the pandemic affecting installers, technicians, and heating and cooling companies in the post-COVID world.
In fact, for the foreseeable future, there will indeed be some major changes to the demands of heating and cooling customers and new challenges that will have a major impact on the way the HVAC industry operates.
For those of you who will soon be completing your heating and cooling certification and training and entering the workforce or those of you interested in beginning your career by enrolling in our training program, here are some important things to think about in the industry going into a post-COVID world.
Air quality control will be a top priority
Since the beginning of the pandemic, prioritizing the air quality and ventilation of commercial and home buildings has been a CDC recommendation for helping reduce the risk of exposure to the virus. That has resulted in a surge of businesses and homes investing in air purification systems and filtration systems with effective results.
As we eventually reach a place in time where the Coronavirus itself becomes a more and more distant memory, the impact that it had on our outlook on safety and protection will linger. As home and business owners continue to prioritize air purification as a means to not only overcome the Coronavirus but also prevent a similar outbreak from occurring again, purchases of this type of equipment and service are on the rise and expected to reach a market of $28.3 billion by 2027.
Consumers are interested, and will continue to be interested, in investing in this equipment for years to come. As an HVAC technician, installer, or business owner, this means a steady stream of service requests will continue to come our way in both residential and commercial spaces. A market that those in the industry need to be ready to take advantage of.
This emphasis on air purification systems means HVAC professionals everywhere need to emphasize training and education about the various systems available, making sure they and their team of technicians are ready to educate and install these systems to best serve the safety and comfort of their customers. Air purification systems now need to become a core pillar in HVAC training.
Focus on safety practices
Masks, gloves, regular hand washing, social distancing, all of these safety measures have become a part of our daily lives. For those in the home service industry, they have been especially important as our jobs take us into the homes of our customers, some complete strangers, who need to feel safe and protected in your presence.
As more and more get access to the vaccine, these social distancing precautions in public spaces will inevitably begin to lax. However, in the comfort and safety of their own home, many customers may still wish for strangers to continue to practice safety. In order to serve the best interest of the customers we serve, even as the number of vaccinations rises, we recommend continuing to practice social distancing and hygienic practices.
You never know when a customer will feel uneasy about the presence of a stranger in the fallout of this pandemic. HVAC technicians should still continue to carry masks, gloves, and hand sanitizers in their vehicles and be respectful of social distancing for the foreseeable future when dealing with customers directly.
Supply and material shortages
The COVID-19 pandemic has been hard on all businesses, but manufacturers were especially hard hit. Plant shutdowns, lay-offs, and difficulties with trade throughout the pandemic have culminated in a large material shortage for important and once abundant materials important to the HVAC industry like copper and plastics used in the manufacturing of HVAC equipment as well as microchips important in the programming of smart home technology.
While experts are hopeful that this shortage we are experiencing will eventually resolve itself, for the foreseeable future it will cause HVAC business owners and customers alike quite a bit of difficulty to navigate.
Material shortages are resulting in longer lead times in manufacturing and delivery equipment. This means a customer’s order for a new air conditioner will take far longer than usual to be fulfilled. As we head into the hottest months of the year, this is going to be quite frustrating for customers.
As professionals in the industry, it will be our responsibility to educate our customers of this shortage, understand its impact, and help them make the best decisions to help navigate it, like encouraging customers to schedule their pre-seasonal inspections and maintenance earlier than they usually might. Doing so will allow them ample time to identify any issues and get their orders in for parts and replacement early.
From material shortages causing delays in your sales process to an urgency and emphasis by buyers to take advantage of air filtration and ventilation systems, there will be a lot of adjustments that need to be made by HVAC professionals to navigate the post-COVID world. However, all of this just means that well-trained and knowledgeable technicians and installers will be in demand more than ever.
Learn more about our schedule of upcoming classes and start your career today.
HVAC is an incredibly technical field. Becoming a licensed technician or installer takes extensive training and hands on experience, making the “know-how” of the job and every little in and out of the equipment you work on crucial. You cannot understate the value of technical skills in the HVAC field.
That being said, success in the industry is not entirely dependent on how skilled you are at navigating HVAC equipment. A successful HVAC technician or installer must also be adept at soft skills as well.
Soft skills are skills such as creative thinking, conflict resolution, time management, teamwork, networking, and other social skills that can help you succeed in your career. Basically, the opposite of the technical skills you learn throughout your training at The Training Center of Air Conditioning and Heating.
But, for a technical career like this one, why are these soft skills so important. In short, technical skills will help you do your job; soft skills help you do your job better and open avenues and opportunities for you to excel within your career.
Here are just a few ways that developing soft skills can help your HVAC career.
Represent you and your company proudly
For employers, soft skills are important for one major reason: how you conduct yourself, interact with customers, and what kind of impression you make. See, when you arrive at a customer’s home to perform your inspection, maintenance, or repairs you aren’t just there as yourself, you are there as a representation of your company, who wants you to perform your job effectively, make the customer happy, and leave a good impression.
A technician that lacks desirable soft skills or social skills isn’t likely to meet those expectations. Say a technician shows up to a customer’s home late, smelling like cigarettes, grumbles a curt greeting before demanding to see the system, before stomping their dirty boots through the customer’s home. This isn’t just a bad impression on yourself, but the company they are there representing.
A technician who has developed their soft skills will be self-aware enough to realize just how important their professionalism and conduct is as their company’s reputation is on the line with every interaction. Your poor performance can have a serious impact on your company.
Become a more desirable technician
An HVAC technician who is well-spoken, communicates well, and exhibits traits like good work ethic, creative thinking, and strong teamwork is going to be much more desirable than the alternative in several different ways.
The first, and most useful for someone currently going through career training or preparing to begin their training, is obviously landing a job. The technical skills on your resume will obviously be important for getting you an interview, but displaying your soft skills during the interview will help you make the best impression possible and stand out among other candidates.
Once you are on the job, however, being a desirable technician also has its perks. A technician who is charming, well-spoken, and always leaves their customers happy and satisfied can develop a loyal customer base who prefers your services, keeping you busy and well compensated.
Exhibiting a strong work ethic, initiative, leadership, and teamwork skills can also help put you at the front of the pack for promotions and other advancement opportunities.
Better communicate with customers
Communication is a big deal for those working in the HVAC industry. When you have to have conversations with your customer about what is wrong with their system, what it will take to fix it, and, most painfully, how much it is going to cost, tempers are likely to flare.
Soft skills in communication, conflict resolution, and empathy play a big role in customer relations. The ability to not lose your head, remain calm, and truly understand their perspective when someone is upset will help you be able to diffuse any high-tempered situations and calm customers.
The issues you encounter will also likely be very technical and beyond the knowledge of the average customer. Communication skills can help you better breakdown and explain the problem in a way that doesn’t make you sound superior or condescending, while being reassuring and comforting to customers.
How to develop your HVAC soft skills
Learning technical skills is easy enough. They can be learned through classes and hands-on learning, like the one here at The Training Center of Air Conditioning and Heating. Soft skills, however, aren’t so straightforward.
While learning soft skills is an important aspect of the HVAC industry, they aren’t always taught in the classroom. Instead, they are developed in the world outside the classroom. If you want to strive to be a better professional, getting real-world experience interacting with employers, customers, and coworkers is the best resource. Always open yourself up to feedback from others, actively listen to what they have to say, and think of how their feedback can be applied to your work habits. You can also research different courses, classes, or reading material outside of your HVAC classroom that can help you solidify these skills as well.
Looking for a place in the Houston area to hone the technical HVAC skills you will need alongside the HVAC soft skills you require? Classes are in session at The Training Center of Air Conditioning and Heating. Call 281.580.4239 to learn more or reserve your spot online today.
Training Center of Air Conditioning and Heating director and instructor Chris Walters has joined forces with the Texas Air Conditioning Contractors Association (TACCA) of Greater Houston to offer a new curriculum of HVAC contractor education and training classes.
While Chris and the rest of the instructors at The Training Center of Air Conditioning and Heating offer education, hands-on-training, and certification for those beginning their careers in the HVAC industry, the new classes offered through TACCA have been designed to provide ongoing HVAC contractor education, updates, and hands-on training to current HVAC professionals.
Through these classes, HVAC contractors can stay up-to-date with the latest news, techniques, and training they need to be an effective and valuable member of the HVAC industry.
Over his 30 years of experience in the HVAC industry, working for many years as a contractor before becoming an instructor, Chris has identified many of the common shortcomings and issues that practicing HVAC contractors run up against over their careers. Chiefly among those include falling behind on the latest techniques, industry news, and falling out of practice on certain tasks they might not be regularly performing.
The core schedule of classes that Chris will be leading as part of TACCA’s offerings will cover topics meant to address these common issues and important areas. These classes will feature both classroom sessions and hands-on training, depending on the topic.
Jennifer Barta, executive director of TACCA, said that she is very excited about having Chris’ knowledge and experience available to TACCA members.
If you are a practicing HVAC professional and want to learn more about the new classes taught by Chris Walters through TACCA, head over to the TACCAGH website or contact or call the Training Center at (281) 580-4239.
The TACCAGH website also features information about becoming a TACCA member and enrolling in their job placement program for recent graduates here at the Training Center of Air Conditioning and Heating.
Anyone pursuing a career in HVAC has two paths they can ultimately take: a career in residential HVAC or a career in commercial HVAC.
Residential HVAC obviously involves working on the heating and cooling systems of your everyday homeowners, where commercial HVAC technicians are performing services on the heating and cooling systems of businesses and other public spaces.
While yes, it is true that at the end of the day both kinds of technicians are simply servicing, installing, and repairing heating and cooling equipment, the nature of where they work, how they work, and what kinds of equipment they work on during the course of a typical day makes the two positions incredibly unique.
It is important to know that an HVAC technician isn’t locked into either path. However, knowing the important differences between both careers can give you a good perspective you can use to help guide the long-term direction of your career.
As you pursue your HVAC education, here are important differences between commercial and residential HVAC that you need to know for your career outlook.
Commercial HVAC often requires more education
Commercial HVAC technicians work with larger and often more complex heating and cooling equipment. After all, we are talking about systems that need to heat and cool entire commercial buildings, not just a one-story home.
Because of the complexity of the equipment they work with on a daily basis, it is normally the case that commercial HVAC technicians will need to go above and beyond the baseline education and training needed to practice.
For example, the EPA 608 certification is a requirement for all HVAC technicians, but commercial technicians will likely need to achieve Universal certification (Level 4) that certified you to work on both large and small appliances.
While achieving as much certification and training as you can is recommended for all technicians, regardless of your specialty, because of the employment opportunities it creates, anyone considering a career path into commercial HVAC needs to be more so committed to expanding their education.
Commercial HVAC has more reliable hours
Besides the equipment being worked on, the way in which the technicians of their respective areas also vastly differ due to the kinds of customers they work for.
Residential HVAC technicians deal with homeowners who normally can’t afford to be without heating or cooling relief for very long. So, if a customer’s air conditioning goes out late on a summer evening, if you are on call you may be summoned to work anywhere, anytime.
Commercial HVAC technicians, on the other hand, serve business locations that normally have a very typical 8 am to 5 pm, Monday through Friday work weeks. Since this is the only time that your customer will be present, commercial technicians also typically have a similar work schedule and have to deal with after-hours emergencies less frequently.
As a technician progresses in their career, the appeal of a more structured workweek is often very appealing.
Commercial HVAC often has harsher working conditions
Life as a commercial HVAC technician is all glamorous, however. Whereas residential technicians normally service equipment that is primarily indoors, commercial technicians work on large commercial systems that are normally housed in one location: the roof.
Technicians servicing commercial HVAC systems spend most of their days high up on top of tall buildings and in full exposure to the elements, from the pouring rain to the sweltering hot sun. Here in Texas, our summers can be particularly brutal, making for lots of hot, sweaty, and downright uncomfortable workdays.
No HVAC technician is completely protected from uncomfortable working conditions, but if your plan is to eventually work as a commercial HVAC technician, you need to be fully prepared to regularly work in a difficult and harsh environment.
Commercial HVAC is more competitive
The complexity of equipment and the size and scope of the projects commercial HVAC companies tackle leads those working in the industry to enjoy a greater average pay than those in residential HVAC. While this is obviously a great upside and goes a long way in making working in those harsh conditions worth it, this also results in commercial HVAC positions being highly coveted and competitive when being filled.
Those looking to make the jump from residential to commercial HVAC work will need to be prepared to be able to stand out from the crowd of competing applicants. This is where having pursued additional certification and education to better prepare your resume can not only help you perform your job but also get noticed.
Because of the competitive landscape and the amount of education required to land a job in commercial HVAC, many technicians begin their careers in the residential sector and work their way into commercial later on.
Residential HVAC is more personal
One aspect of working in heating and cooling that many residential technicians enjoy is the interactions they have with their customers. Many technicians often also start getting “regulars” after many years in the same job who they get to know and get closer with over the years. It is these social aspects of the job that many technicians find extremely rewarding.
With commercial HVAC, however, this social aspect is almost non-existent. Contracts are negotiated and written up by the company you work for, you arrive on-site, complete the work, leave, and then the invoice gets sent to their billing department.
While there are certainly many benefits to a career in commercial HVAC, those that particularly enjoy the parts of the job dealing with customers and building relationships need to know that aspect is not nearly as present.
There are differences between commercial and residential HVAC work that give them each their pros and cons. However, it is important to remember that both fields provide your community with a valuable and in-demand service. An interest in one area doesn’t close you off from entering the other, and the skill sets that both require can help make you a well-rounded and effective HVAC technician.
Keep your mind open to learning about both as you pursue your education and career. The education you receive at the Training Center of Air Conditioning and Heating will thoroughly prepare you with everything you need to know to begin your career down either path. Contact us today to learn more about our upcoming schedule of classes.
Looking for a career change?
The first path people take in their career isn’t always the correct one. After many years at a job in a career you once saw as your passion or direction in life, many find themselves burnt out, lacking that passion they once had, or simply feel like they are wasting away sitting behind a desk all day. There is no shame in it. Career changes these days is actually more common than not.
If you are one of the many people out there who are in this kind of situation or feel this way, a fresh start could be just the thing you need to get your professional career back on track and find a new passion.
A career change to the HVAC industry is just the thing you need!
The students that come to us here at the Training Center of Air Conditioning and Heating come to us from all sorts of different backgrounds. While some are starting their career in HVAC fresh out of school, many others are coming from a different career looking for a new and fulfilling career.
What that second group finds here is the introduction into a new career that is challenging, rewarding, interesting, and the exact change of scenery they need to find their lost passions.
If you are a hardworking professional who enjoys solving problems, helping others, and performing a valuable service and are looking for a new career path, a career in HVAC is the fresh start you need. Here’s why.
No previous experience required
One of the biggest challenges when shifting gears with your career then subsequently getting your foot in the door of the new career you are pursuing. Landing a job or returning to school for a field you haven’t studied or have experience in can be very difficult. The beauty of a career in HVAC is that all you need to get started is the willingness to learn and a good work ethic. Admission into the Training Center of Air Conditioning and Heating doesn’t require previous experience in HVAC repair or installation.
Many of the students we train are completely new to the field, and that is completely fine. Our comprehensive training course covers everything a student needs to know to become a successful HVAC technician from the basics to the more complex subjects. Whether you have experience or not, every student is treated equally and begins on equal footing, making it a career that is very accessible to those interested.
Getting started isn’t just easy, but getting the education you need is equally accessible. Many careers require a college education from an expensive institution and various degrees that can take years to obtain. If you have already gone through that process before, the idea of doing it all again may feel impossible.
This is not the case with technical training. Getting the necessary education, training, and certification you need to get your HVAC career started from can be accomplished at the Training Center of Air Conditioning and Heating in just 10 or 14 weeks at a fraction of the cost of a university. You don’t need to spend a lot of time or money getting your new career in HVAC started.
All are welcome
It doesn’t matter who you are or where you come from, if you are a hard worker you can succeed in a career in HVAC. Despite what perceptions may be, the HVAC trade is made up of a diverse group of individuals with opportunities available for all interested in achieving them.
The HVAC industry welcomes all, with equal potential for men, women, and under-represented groups. There is no such thing as a “typical HVAC technician.” So, if you are considering a career switch to the HVAC industry, throw away any notions that you may not fit in or that there aren’t opportunities for someone like you, because there are plenty.
One of the biggest things that causes people to change their career is the loss of passion. They find themselves doing work that is no longer fulfilling to them and seek to find something that makes them happy and proud to do what they do. A career in HVAC offers the chance to learn and practice a trade that has a very in-demand skill set and provides a very valuable service to your community.
HVAC technicians acquire a set of skills that puts them in a position to provide a service that few others can. And, in many situations, you will be providing your customers with incredible relief by fixing the comfort systems in their home that keep them and their family’s warm in the winter and cool in the brutal summers. At the end of the day, you will be helping those in need and being someone’s hero by doing what you do. HVAC technicians perform a job that they can be proud of. What is more fulfilling than that?
Potential for growth
The biggest reason people find themselves changing careers however, according to a recent study, is people finding themselves running into a lack of opportunity for growth as well as professional and personal development. A career in HVAC is one that is filled with potential.
Due to an ongoing shortage in skilled labor, jobs in the HVAC industry are plentiful and come along with very competitive salaries. Honing your craft, continuing to educate yourself, and obtaining additional certifications can also open many doors for an HVAC technician to go out on their own and start their own business. There are many different paths the career of an HVAC technician can take if you are willing to go the extra mile.
Ready to reignite your career with a fresh start and career change? Learn about the upcoming classes here at the Training Center of Air Conditioning and Heating or sit in on a session for free to learn if its right for you! Your new career is waiting for you here.