While some careers simply require one degree in order to become an eligible candidate in the eyes of potential employers, HVAC isn’t quite as simple. While all it takes to succeed as an HVAC technician is an aptitude and a desire to learn a rewarding and skilled trade, there are certain, and usually multiple boxes, that employers and the state will need to see before you are likely to land a job as a heating and cooling tech.
The world of HVAC is filled with all sorts of different HVAC certifications. Some are required, some are not but can provide a tremendous boost to your skillset and appeal as a job candidate. It can all become a little confusing and disorienting to know where to start.
Let’s simplify things a little bit for you! Yes, there is a whole world of different accreditations you can get, but today let’s just focus on four of the most important HVAC certifications that everyone pursuing a career in the industry needs to have, or at the very least know the importance of.
Every HVAC technician needs to start somewhere, and that somewhere is graduating from an HVAC training program. In some states HVAC technicians are not required to have certification, but here in Texas technicians are required to have one of either a Class A license or a Class B license in the field of heating and air conditioning.
Even if you are considering a career in HVAC in a state that doesn’t require certification, it is strongly recommended that you get this level of certification. Not only will it better prepare you for working in the field, but it will give you an enormous advantage during your job application process. Although not always required, most heating and cooling companies won’t employ you without certification.
EPA 608 Certification
EPA 608 Certification is a required certification for HVAC technicians as part of the Clean Air Act because of the position’s requirements of dealing with equipment that has the potential to release refrigerant into the atmosphere. Refrigerants have been shown to contribute to buildup of Greenhouse gases and can have negative impacts on the environment. Not to mention, refrigerants can have adverse effects on human health too.
Depending on the equipment you will be handling, there are four different levels of certification you will need to obtain. As an HVAC technician, passing these tests and obtaining these levels of certification shows that you are proficient in safely and responsibly working with equipment that contains this potentially harmful substance.
NATE Certification is one of the most highly-recognized and respected certifications in the HVAC industry. While not required to begin work in the HVAC industry, those who take the time to obtain NATE certification can further separate themselves from the crowd and are more likely to have a longer and more successful career.
There are four levels of NATE Certification one can achieve at different stages throughout the course of their HVAC career, from the entry-level Ready-To-Work Certificate to Senior Level Efficiency Analyst Certification that requires multiple years experience and multiple previous NATE Certifications. Each certification covers different levels of fundamental and specialty skills within the HVAC industry.
HVAC Excellence Certification
HVAC Excellence Certification is a level of certification that is of use to HVAC technicians who may potentially be moving to different states and are unsure of the necessary qualification levels to practice in their new home state. This certification provides national recognition of one’s HVAC technical skills.
However, this doesn’t replace state certification for those that require it. HVAC Excellence can simply help give you a leg up when dealing with potential employers as you round out your necessary certification.
Graduation from the Training Center of Heating and Air Conditioning guarantees you your HVAC certification as well as certification for EPA 608. Our program will also help prepare you for other important HVAC certifications. Like NATE and HVAC Excellence, and give you advice and guidance on how to obtain them.
Begin a rewarding and fulfilling career as an HVAC technician in Houston, Texas by learning more about our program and our upcoming schedule of HVAC classes today.
The coronavirus pandemic has put our country in an unprecedented position and put us all face-to-face with many hardships. It has been a tough time for all of us, but it has also been an opportunity for people across the country to rally together to prove that we are all in it together.
As the country continues to work towards going back to normal, everyone is doing their part to stay safe and keep others safe. Heroes of all shapes and sizes have stepped up to provide extraordinarily important services. It has also shown that now, more than ever, the world needs capable and talented individuals as HVAC technicians.
People are spending more time at home
The unfortunate truth with the coronavirus is that in order to beat it we will all need to do our part practicing safe social distancing. And while we all want things to go back to normal, this will mean more time spent at home for the foreseeable future, unfortunate as it may be.
As we adjust to a future with increased time spent at home, people won’t have the luxury of giving their air conditioning and heating a rest from time to time. During the dog days of summer, folks will need to keep their AC running full blast in order to keep their family comfortable. With less going out, folks will also be at home breathing the same old air.
Now, more than ever, people will need the help of qualified HVAC technicians to keep their homes comfortable, safe, and their heating and cooling equipment running strong. The extra running of cooling and heating equipment can cause them to wear out and require additional maintenance and checkups. Staying indoors will require folks to take advantage of duct cleaning services as well to ensure their in-home air stays clean and allergen-free.
Without trained HVAC technicians ready to lend their services to those in need, folks doing their part to maintain social distancing and protect themselves and others will be looking at a very uncomfortable summer, fall, and winter to come.
The shortage of skilled workers continues
On top of the need for HVAC technicians to take care of those at home, the country is still experiencing a great shortage of skilled workers in the HVAC industry that has been ongoing for the past several years.
This shortage has been created in part to the gap between professionals leaving the business and new technicians joining the industry. There has also been a significant applicant pool shrinkage as school budget cuts eliminate programs like shop class and many students have chosen to more aggressively pursue traditional, 4-year educational programs.
For those with an interest and aptitude for HVAC training, however, there has never been a better time to begin one’s career and education in this extremely rewarding industry. There is not only a wealth of positions available for HVAC technicians, there is an equally large need for professionals to fill those positions and eagerly awaiting customers.
Heroes are appearing in all shapes and sizes through the COVID-19 pandemic, and there is a great need for heroes in the HVAC industry. If you live in the Houston area and are considering a rewarding career as an HVAC technician, there really and truly has never been a better time to start your education.
The Training Center of Air Conditioning and Heating offers three new training classes each year with flexible morning and evening training sessions. Learn more about our training program and enroll in our upcoming fall and winter classes today.
But, as the demand for HVAC technicians during this time has increased, so has demand for our training courses. Availability is limited, so register today and save your spot!
Over the course of doing their job, HVAC technicians, like other professionals in the home service industry, have the unfortunate task of dealing with difficult customers. While that isn’t unusual for professionals in other fields of work, there are a few reasons why it can happen so frequently for home service professionals.
Perhaps the most relevant reason why is that HVAC technicians rarely interact with a customer when they are having a wonderful day. The entire reason you are there is that they are in a difficult situation, either something is wrong with their heating or cooling system and they are super hot, cold, or uncomfortable making them agitated or unhappy before you even arrive.
In addition, because of your service, they are likely looking at a somewhat sizable bill. While HVAC technicians provide an important service, they aren’t always the bearers of great news. Unhappy customers may feel more inclined to voice their displeasure because they are in their own home as well, especially if they’ve had a poor experience in the past.
Combine all the factors that can make a customer unhappy along with any feeling they may get that they received poor service or the job wasn’t performed to their liking and you’ll likely find yourself with a difficult customer.
While you may or may not be at fault, dealing with a difficult customer isn’t fun. But if you do, use these helpful tips to help defuse the situation and find the best resolution possible.
If an unhappy customer gets nasty with you, especially if you are in a hot and humid house, it can be easy to lose your temper and get nasty right back. This is the absolute worst-case scenario. If you lose your cool with a customer, it is only going to get uglier, there isn’t likely to be any positive resolution, and the customer is likely to take the complaint up the chain of command and get you in even deeper trouble.
But, if you manage to keep your cool and keep your emotions out of it you will be able to focus on how to deal with the problem and not simply get emotional about the situation. If you are able to speak clearly and calmly, the customer may be encouraged to calm down and follow your lead. Then, once both parties are calm you can focus on finding a solution.
Hear them out
While the service industry saying goes “the customer is always right,” sometimes they simply aren’t. They may indeed have the situation all wrong, be upset and directing their anger about something outside of your power at you, or simply just being altogether difficult. No matter how wrong they may be or how nasty they are about the situation, at least hear them out.
By listening to the customer instead of trying to correct them, talk over them, or argue with them, you can start building rapport with them. It demonstrates to them that you are paying attention to their concerns and listening to them are actively trying to understand and get to the root of the problem. By actively listening and repeating and acknowledging their concerns, your level of care about your job and the situation becomes apparent.
Don’t make promises you can’t keep
While it is important to take the concerns of a difficult customer seriously and to do everything in your power to resolve the situation to their satisfaction, it is also important to realize that the issue may be something outside of your control or something you simply can’t resolve right then and there. For that reason, tell them you will do everything you can to fix the problem but never make a promise you know you can’t keep.
Making and breaking a promise to a customer is a bad road you don’t want to go down. When you break a promise with an already angry customer they feel betrayed and will only flare tempers even more. It also puts you in the unfortunate position of having to backtrack and most likely need to apologize.
It’s OK to fire a customer
Sometimes there’s just no winning with a customer. If a customer is getting downright unpleasant and it is obvious that there is no pleasing them. In the end, you are just going to sink excessive time and energy into them and not see a dime. We call these kinds of clients “tire kickers” and sometimes it is OK to simply fire them.
You hear it all the time from the other perspective, a customer firing their service provider, but it can work the other way too. If you reach a point where the unpleasantness of a customer is too great to handle, refusing to offer your services is a viable, albeit fairly drastic, option.
Don’t take the argument online
If a situation isn’t 100% resolved by the time you leave or you are put in a position where you have to fire a customer, it is a good possibility that they may try and take their complaints to the internet, leaving a negative review or comment. How a home service professional handles themselves online is just as important as how they handle themselves in person, so it is important that you handle negative reviews carefully.
First of all, treat every review respectfully and don’t continue whatever disagreement you may have had in-person online. When you argue with a customer online, you air your dirty laundry in front of anyone who cares to look and can only serve to drive away potential customers. But, if your response is cordial, calm, and inviting for them to contact you directly to once more try and resolve the issue, potential customers will see that as well and see your positive reaction to difficult situations.
Customer service skills are one of the most important skills HVAC technicians need to have in their toolbox, along with the knowledge and skills to repair and install heating and cooling systems of course. Having a thorough understanding of how to provide customer service and deal with difficult customers can help any technician succeed.
Communication and customer service are two areas we focus deeply on during our course here at the Training Center of Air Conditioning and Heating as we prepare up and coming Houston HVAC technicians dealing with difficult customers. Contact us to learn more about our classes and enrollment.