Customers know that the best way to get a good deal on products or services is to comb the market, looking for the best company for their price. While many homeowners are concerned with getting the lowest possible price for what they want, another huge factor is the company itself that they’re considering. How do they generally treat their customers? And for an expensive yet critical part of the typical American home, the HVAC unit, homeowners are even more careful of their ultimate choice.
Appealing to a Wide Client Base
Customers have definite preferences regarding HVAC services, ranging from price to availability. However, don’t forget the more nebulous yet equally important factors many homeowners consider as they shop for air conditioning services. A few additional preferences may include:
- Experience and previous work
- Reviews and testimonials
- Speedy service
1) Experience and Previous Work
Past experiences, knowledge of current HVAC technology, and records of previous work are all important to prove your competence as a trustworthy technician. Even if you haven’t been in business very long, you can boost potential clients’ confidence in you by demonstrating an intimate knowledge of their HVAC problems and how best to solve them. Show off your current knowledge as well as your previous experiences and successful jobs.
2) Reviews and Testimonials
One excellent way to provide information about your previous work is through glowing customer reviews. How many past clients are thrilled with your excellent work on their HVAC systems? How recent are their reviews? Don’t be shy about promoting good testimonies from previous clients.
3) Speedy Service
Considering how many people use their HVAC units daily, especially during the summer, timeliness is a huge factor in which technician customers will hire. If their favorite technician isn’t available for a month, whereas a less familiar one can be there in an hour, most clients will choose the faster option. By its nature, HVAC is often a time-consuming job with work showing up abruptly and with urgent need. It’s important to do your best to be open to surprise jobs without neglecting previous appointments.
Pro Tip: Once you’ve been hired by a client, outline the timeline of your work for them. Make sure they understand exactly how long they can plan to wait on you.
Exceeding Customer Expectations
A home’s heating and air conditioning systems are among the most important parts, and consequently, homeowners prefer to hire only the best to keep their units maintained. In addition to exceeding customer expectations regarding your service and skill level, make sure you can meet their preferences regarding customer service as well. Your growing client base will appreciate your effort!
Connect with us to learn more about building an HVAC business after graduation.
Any job where you’ll be interacting with customers regularly requires excellent customer service skills. Considering the nature of an HVAC career, where you regularly enter your clients’ homes to examine their AC units and discuss plans for repairs, customer service is more than required to be successful.
As an HVAC technician, you’ll spend a good part of your workday talking to customers. Good customer service skills are absolutely essential to maintain strong relationships with your clients and build your long-term career. Let’s look at just a few customer service skills to develop for a future career in the HVAC field.
Respect the Clients’ Home
The majority of jobs you’ll be working on will be in someone’s house or apartment. Though it’s a more relaxed environment than an office, remember that you’re a guest in their home. Ask the homeowners’ permission before sitting on any furniture, using their bathroom, etc. Make as little of a mess as possible and clean everything up before you leave. Your ultimate goal should be to make it appear that, except for the now-working air conditioning unit, there’s no evidence you were ever there.
Pro Tip: If you’re replacing a faulty unit, ask the homeowner what they’d like done with the old one. Some don’t mind if it sits in the yard before being hauled off, but some prefer to conceal it in the meantime.
Develop Courteous Communication Skills
How well do you communicate? Coming across as too rigid will make your customers wonder if you’re upset while being too friendly could make clients uncomfortable. Your job is to find the perfect balance. Professional speech and behavior is sure to spark confidence in your clients.
There are times, however, when you can and should be understanding. Remember, no client plans for an expensive repair such as a faulty air conditioning system. While your ultimate job is to analyze and fix the problem, you should also offer empathy to the customer as they plan to handle this issue. Work with them as best you can to fix their ventilation systems quickly and to their satisfaction.
Present a Professional Image
You might have the best empathy and communication skills in the world, but if you show up to a job in filthy clothes and leave trash around the house as you work, your customers will lose faith in you rather quickly. A huge part of customer service is presenting a professional image. Along with the professional behavior required for your job, make sure your work clothes and vehicle send the same message. Most of all, remember that actions speak louder than words. Even with professional behavior to back you up, your client is not likely to call you back or recommend you if they have to clean up a mess once you’re gone.
Developing Great Customer Service Skills
When dealing with a professional, such as an HVAC technician, clients expect a professional attitude and a regard for the customer. As an HVAC worker, demonstrating excellent customer service to your clients will leave an excellent impression on them and encourage them to call you again the next time their air conditioning breaks down. Your investment in bettering your professional image could earn you new customers and repeat jobs!
Join the conversation to learn more about great customer service in the HVAC world.
For most people in the past few decades, the ideal life was graduating with a four-year college degree and landing a white-collar job. However, as the cost of college continues to rise and traditional jobs decrease in number, trade schools are beginning to gain popularity once again.
High school students and graduates begin job hunts earlier in life now than in the past few decades, and as the demand for jobs increases, the business world can’t supply them all. Over time, this has led to a general disillusionment with traditional colleges as people turn to vocational school for a guaranteed job upon graduation. Let’s see what trade school can offer that traditional four-year degrees can’t.
Trade schools generally boast a much shorter educational period than traditional college. Some vocational schools take as long as a year and a half to two years, while others finish in a matter of months. The Chris Walters Method can even get an HVAC trainee certified in just 14 weeks! For anyone in a hurry to join the job market, vocational schools are certainly a viable option to finish quickly.
An estimated 97% of Americans have an air conditioning unit in their home, more than 99% have a flushing toilet, and 68% have a dishwasher. The average person will call an expert for repairs when these home fixtures break down. With numbers that high, anyone entering the vocational field can find work on most days since repairs are always in demand. Just make sure you market yourself so people know to look for you!
Pro Tip: Marketing your HVAC skills is possible through word of mouth, email marketing, flyers, and other strategies. How visible can you make yourself?
Entry-level vocational school graduates are beginning to enter the market in greater numbers. For most people looking to begin trade school soon, now is the time to begin marketing themselves are competent vocational workers. The future is bright for anyone entering a blue-collar job!
Trade School Popularity
Trade schools can offer all the practical work skills needed for a specific career path, as well as a promise of an always-interesting workday. Better yet, you won’t spend nearly as much money or time on a technical school education. If you’re interested in a technical or HVAC career path, give tech school a try!
Connect with us to learn more about the advantages of trade school and to sign up for our next set of classes.
In your new career in the HVAC field, you’ll be learning as you go and establishing yourself as a trustworthy contractor. Of course, no one is perfect, and you’re likely to make mistakes along the way. However, there are a few key errors you should do your best to absolutely never make.
Common HVAC Mistakes
As you work to develop your HVAC job, you may find yourself uncertain about some decisions or aspects of your new career. First of all, remember that everyone makes mistakes. However, a few particularly unfortunate mistakes could cause problems for you in the long run. Consider these choices you should absolutely not make in your HVAC work:
- Don’t sell yourself short
- Don’t just focus on the HVAC mechanics
- Don’t rely on “rule of thumb”
1) Don’t Sell Yourself Short
In your early days of business, you won’t be able to charge especially high prices for your services. You’ll still be in the stage of proving yourself to your clients. However, don’t constantly underbid on a job. Remember, the cost of a job is your salary. Don’t feel obligated to bid an unreasonably low price or accept a terrible estimate.
2) Don’t Just Focus on the HVAC Mechanics
On the surface, your clients are hiring you to work on their HVAC units and fix a definite problem. Ultimately, they’re hiring you to enhance their comfort in their own house. If you fix a faulty air conditioning but fail to mention that a poorly done window is causing the cold air to leak out, your clients may face the same problem later. Make sure your clients know what other work may be necessary to completely fix their problem. As an added bonus, you may be able to do some of that work yourself, resulting in a bigger paycheck!
Pro Tip: Don’t try to fix a problem you didn’t study for. Offer to expand your project to include additional HVAC work, but don’t try to fix a client’s broken window.
3) Don’t Rely on “Rule of Thumb”
You’ll rarely encounter two identical homes or HVAC systems. While you may be tempted to rely on what you believe to be universal characteristics between different HVAC units, the truth is that you’ll be working on drastically different equipment almost every time. Study and learn about the myriads of unique HVAC systems and house layouts, not a “rule of thumb” that changes with every change to building styles.
Don’t Make These Common HVAC Mistakes!
There’s no way to predict what you’ll encounter in your new career or the decisions you’ll have to make. However, you can decide ahead of time to avoid these pitfalls when they show up. Don’t allow yourself to make these mistakes! Your new career will thank you.
Join the conversation to learn more about what to avoid as you start your new journey into the HVAC field.
In a culture that emphasizes college and a degree as the ultimate good, trade school education and blue-collar jobs get far less attention. But the truth is that a trade school education can provide just as excellent job opportunities as any form of education. By staying informed about less conventional job routes, such as HVAC careers, people entering the workforce can make a better decision about which form of education and work to pursue.
What to Expect from an HVAC Job
By its nature, an HVAC job doesn’t offer the same daily repetition that a more conventional job would. However, there are still several consistent things you can expect from beginning your new career in this industry. The most common include:
- Job security
- New challenges
- Varied work environments
- Regular customer interaction
1) Job Security
The vast majority of Americans have air conditioning and/or heating units in their homes. Particularly in Texas, those units get plenty of use. At any given point, hundreds of people will need repairs or maintenance on their HVAC systems. Even if the exact work and timing vary throughout the year, you can be confident knowing you’ll always have a steady source of work!
2) New Challenges
Each job will bring with it new challenges and new learning opportunities for you. Not only will your clients be happy when you get their cooling systems working again, but you’ll also be satisfied knowing you completed a task and did a good job. The problem-solving nature of an HVAC job lends itself to variety and high job satisfaction.
3) Varied Work Environments
For the most part, you’ll rarely spend two days working in the same workspace! Every day you’ll be somewhere new, meeting a new person, and working on a new HVAC system. This appeals to anyone who prefers a little variety in their life. You can always count on a new environment for your workday.
4) Regular Customer Interaction
HVAC jobs also include a hefty amount of customer interaction. You’ll talk to clients or potential clients pretty much every day as you work on jobs or schedule future work. In addition to the inherent variability of an HVAC job, you’ll also find yourself handling a variety of different people every day.
Pro Tip: Even if you’re working alone, customer service skills are critical to your success in the HVAC field. Make sure you know how to properly treat your clients!
HVAC: An Appealing Career Choice
The HVAC industry appeals to people who crave new challenges every day, varied work environments, and regular interactions with clients. You can rest assured that you’ll stay busy for a long time while enjoying no two identical workdays in your new HVAC career.
Join the conversation to see why others chose the HVAC route and see if the choice appeals to you.